TERMS & CONDITIONS
These booking terms and conditions are here to keep everything clear, fair, and stress-free for everyone involved. They outline how bookings are confirmed, what’s included, payment details, and what happens if plans change, so there are no surprises along the way.
By making a booking, you’re agreeing to the terms below, which help ensure a smooth experience from first enquiry right through to the event itself.
1.0 DEFINITIONS
All definitions refer to the content of the ‘Performance Contract’ schedule and the following Terms and Conditions document. The agreement is made on the date shown in ‘Performance Contract’ between the ‘Client’ of the one part and ‘Chris Hapgood’, hereinafter referred to as the ‘Artist’, of the other part. The Client engages the Artist to provide entertainment services as outlined in the Performance Contract on the date specified, at the venue specified and at the fee(s) schedule specified.
2.0 GENERAL
The Terms & Conditions may be updated from time to time; however, the version agreed upon at the time of signing the Performance Contract shall remain binding for that engagement. These Terms & Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts. The Client must ensure that they hold adequate insurance policies in respect of any engagement.
3.0 BOOKINGS
Before attempting to make a booking, please first confirm your wedding date availability and discuss your specific requirements with the Artist. Once your wedding day entertainment requirements have been verbally agreed, a formal ‘Performance Contract’ setting out the details and arrangements of the booking will be sent to you in writing by e-mail.
3.1 Performance Contract
The ‘Performance Contract’ will outline the verbally agreed booking details and your specific requirements for your wedding day entertainment. This document must be read thoroughly, then agreed to by you (the Client). The terms must be accepted by the Client, digitally within 7 days of issue. Failure to agree to the terms within 7 days of issue may result in the date being lost to another Client.
3.2 Booking Fee
The Booking Fee will normally be 25% of the total contracted service fee. Payment of the Booking Fee must be made by credit or debit card, or by electronic bank transfer using the details provided on the Invoice.
3.3 Booking Confirmation
IMPORTANT: Bookings will only be confirmed once the agreed contract has been returned by the Client, as well as cleared funds to the full value of the Booking Fee being received. All Booking Fees paid are non-refundable.
The Client and the Artist agree that their written or electronic confirmation of the booking will confirm their acceptance of these terms and conditions.
3.4 Moving Booking Date
The Client may request one rescheduling of the booking, more than 6 months before the booking. Any further requests will be treated as a cancellation subject to clause 4.1. Rescheduling must be due to genuine reasons such as illness or unavoidable changes. Frivolous rescheduling may be considered a cancellation. If the revised date is not available, then this will be considered a cancellation of the contract by the Client – please refer to section 4.1 of these Terms & Conditions. If for any reason the booking date is moved 6 months or less prior to the originally contracted date and the Artist is available on this revised date, there will be an additional charge of £250.00 payable to contribute to the potential loss of earnings relating to the cancelled date and the new date. If the revised date is not available, then this will be considered a cancellation of the contract by the Client and a charge of 50% of the remaining service fee will apply – please refer to section 4.1 of these Terms & Conditions.
3.5 Balance Payment
The remaining cleared balance payment is due no later than 1 month prior to your booking date and must be made by credit or debit card, or electronic bank transfer. Payment of the final balance by cash or cheque payment on the day is strictly not acceptable.
4.0 CANCELLATION
4.1 Cancellation by the Client
Cancellation of the contract by the Client must be issued in writing. If the Client wishes to cancel the services agreed in the Performance Contract, the Client agrees to inform the Artist immediately.
All Booking Fees are non-refundable. The cancellation fee applicable will be determined by the notice period given for cancellation as follows:
- Should the Client cancel 26 weeks or greater prior to the event, no further charges will apply beyond the non-refundable Booking Fee.
- A 50% charge of the total remaining service fee will apply for any cancellation within 26 to 12 weeks of the event.
- 100% charge of the total remaining service fee will apply if cancellation occurs within 12 weeks or less of the event.
4.2 Cancellation by the Artist
In the highly unlikely event that the Artist is unable to fulfil the engagement due to circumstances beyond reasonable control, including but not limited to, ‘Acts of God’, adverse weather, civil unrest, industrial action or war, the Artist will not be liable for refunding the Booking Fee. A partial refund of other monies paid may be issued in line with clause 8.0.
Furthermore, the Artist will be entitled to terminate this contract without any liability (other than a full refund to the client, not including the Booking Fee), if for any reason(s) the Artist is unable to arrive at the venue and/or is unable to perform, outside the reasonable control of the Artist, including but not limited to the following incidents:
- Fire or theft of equipment / vehicle
- Illness or injury resulting in the Artist being unable or not fit to perform
- Breakdown of vehicle / accident
- Severe / unavoidable travel delays
- Other emergency
- As the contracted supplier, the Artist will only be liable for a sum up to and not exceeding the contracted amount, in the unlikely event of a cancellation.
5.0 VENUE & SETUP
5.1 Permission & Licensing
The Client must ensure that the venue is willing to accommodate the chosen contracted services by the Artist and that the appropriate licenses are in place as required, specific to the contracted services and agreed performance times.
5.2 Setup Time & Access
The Artist will arrive at the venue at the agreed time, to set-up and sound-check the equipment.
It is important that the Artist is given direct access to the venue in which the performance is to be undertaken and that the distance to load the equipment into the venue is as short and direct as possible. Once in the venue, the Artist will require a minimum of one hour with unrestricted access to set up and test the equipment, prior to the agreed start time and also a similar time allowance at the end of the night to pack down.
5.3 Required Space
The Artist utilises high quality audio and lighting equipment relevant to the performance contract being undertaken. For singing performances only, the Artist will require a space not less than 3 meters wide by 2 meters deep for equipment and to perform, with space available to position audio speakers to each side. For full evening performances with DJ and lighting equipment, the Artist will require a space not less than 5 meters wide by 3 meters deep for equipment and to perform, with space available to position audio speakers to each side.
5.4 Power Supply
The Artist will require a minimum of 4 x 13amp wall sockets to ensure an adequate and safe power supply source for the sound and light equipment used during the performance.
5.5 Equipment Setup
Only the Artist or the dedicated sound and lighting technician may operate or move the equipment. The Artist cannot accept responsibility for damage to equipment, or injury to persons caused directly by third party intervention.
5.6 Sound Limiters & Volume
The adjustment of the volume and sound level of any equipment will be as the Client and or the Venue reasonably requires, should the Client and or the Venue request such an adjustment.
The Artist cannot guarantee the quality of the performance should the volume be reduced below the level of a normal reasonably acceptable volume for such a performance.
The Artist cannot be held responsible for non-performance or interrupted performance in circumstances where a sound limiter is set so low that live music performance is either severely hindered or not possible.
5.7 Changing Room
The Client will ensure that arrangements are made at the venue for a suitable changing room facility to be made available for the Artist’s sole, private and secure use.
6.0 PERFORMANCE
The Artist will provide a performance that is reflective of the Artist’s promotional materials and / or audio / video samples and as discussed and agreed in the Performance Contract. The Artist will be polite and courteous with the Client, their guests and all venue staff and adhere to the Client’s reasonable requests. Unless otherwise stated in the contract schedule, the Artist will provide all equipment necessary for the performance. The Artist will ensure that all equipment used is in good working order and carries all necessary insurance and certification. Where reasonably requested to do so by the Client and / or the Venue Staff, the Artist agrees to adjust the volume of the sound equipment as required.
At the time of agreeing to or signing the Performance Contract schedule, the Artist will not be under any contract to a third party which may prevent them from fulfilling the engagement.
Except with the express consent of the Client (or where the wearing of certain attire is deemed to be a necessary part of their act) the Artist will be suitably and tidily dressed during their performance. The Client agrees that if the Artist is threatened, abused verbally or physically by anyone present at any time before, during or after a performance, then the Artist will be entitled not to perform or cease performance immediately, without penalty. All Fees will remain payable by the Client.
The finish time of the performance will not exceed that stated in the Performance Contract under any circumstances. If a late finish exceeding 12:00 midnight is mutually agreed and detailed in the Performance Contract, it is the responsibility of the Client to ensure that the venue has a suitable license in place to allow the performance to continue to the time stated in the Performance Contract.
7.0 LIABILITY
The Client is fully responsible for any damage to equipment used by the Artist, caused as a result of any person and / or guest at your event.
8.0 FORCE MAJEURE
In the event that the Artist is unable to fulfil the contracted obligation due to circumstances beyond their reasonable control (including, but not limited to, “Acts of God”, adverse weather, civil unrest, industrial action or war) the Artist will make reasonable efforts to provide a suitable replacement performer of comparable style and quality. If no alternative is available, the Client will be refunded 25% of monies paid, excluding the Booking Fee.
9.0 PHOTO / VIDEO
The Artist reserves the right to take photographs and/or video recordings during the performance, for promotional purposes, unless the Client expressly requests otherwise in writing at least 7 days before the event.
1.0 DEFINITIONS
All definitions refer to the content of the ‘Performance Contract’ schedule and the following Terms and Conditions document. The agreement is made on the date shown in ‘Performance Contract’ between the ‘Client’ of the one part and ‘Chris Hapgood’, hereinafter referred to as the ‘Artist’, of the other part. The Client engages the Artist to provide entertainment services as outlined in the Performance Contract on the date specified, at the venue specified and at the fee(s) schedule specified.
2.0 GENERAL
The Terms & Conditions may be updated from time to time; however, the version agreed upon at the time of signing the Performance Contract shall remain binding for that engagement. These Terms & Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts. The Client must ensure that they hold adequate insurance policies in respect of any engagement.
3.0 BOOKINGS
Before attempting to make a booking, please first confirm your wedding date availability and discuss your specific requirements with the Artist. Once your wedding day entertainment requirements have been verbally agreed, a formal ‘Performance Contract’ setting out the details and arrangements of the booking will be sent to you in writing by e-mail.
3.1 Performance Contract
The ‘Performance Contract’ will outline the verbally agreed booking details and your specific requirements for your wedding day entertainment. This document must be read thoroughly, then agreed to by you (the Client). The terms must be accepted by the Client, digitally within 7 days of issue. Failure to agree to the terms within 7 days of issue may result in the date being lost to another Client.
3.2 Booking Fee
The Booking Fee will normally be 25% of the total contracted service fee. Payment of the Booking Fee must be made by credit or debit card, or by electronic bank transfer using the details provided on the Invoice.
3.3 Booking Confirmation
IMPORTANT: Bookings will only be confirmed once the agreed contract has been returned by the Client, as well as cleared funds to the full value of the Booking Fee being received. All Booking Fees paid are non-refundable.
The Client and the Artist agree that their written or electronic confirmation of the booking will confirm their acceptance of these terms and conditions.
3.4 Moving Booking Date
The Client may request one rescheduling of the booking, more than 6 months before the booking. Any further requests will be treated as a cancellation subject to clause 4.1. Rescheduling must be due to genuine reasons such as illness or unavoidable changes. Frivolous rescheduling may be considered a cancellation. If the revised date is not available, then this will be considered a cancellation of the contract by the Client – please refer to section 4.1 of these Terms & Conditions. If for any reason the booking date is moved 6 months or less prior to the originally contracted date and the Artist is available on this revised date, there will be an additional charge of £250.00 payable to contribute to the potential loss of earnings relating to the cancelled date and the new date. If the revised date is not available, then this will be considered a cancellation of the contract by the Client and a charge of 50% of the remaining service fee will apply – please refer to section 4.1 of these Terms & Conditions.
3.5 Balance Payment
The remaining cleared balance payment is due no later than 1 month prior to your booking date and must be made by credit or debit card, or electronic bank transfer. Payment of the final balance by cash or cheque payment on the day is strictly not acceptable.
4.0 CANCELLATION
4.1 Cancellation by the Client
Cancellation of the contract by the Client must be issued in writing. If the Client wishes to cancel the services agreed in the Performance Contract, the Client agrees to inform the Artist immediately.
All Booking Fees are non-refundable. The cancellation fee applicable will be determined by the notice period given for cancellation as follows:
- Should the Client cancel 26 weeks or greater prior to the event, there will be no charges to the client. The 25% Booking Fee remains non-refundable at all times.
- A 50% charge of the total remaining service fee will apply for any cancellation within 26 to 12 weeks of the event.
- 100% charge of the total remaining service fee will apply if cancellation occurs within 12 weeks or less of the event.
4.2 Cancellation by the Artist
In the highly unlikely event that the Artist is unable to fulfil the engagement due to circumstances beyond reasonable control, including but not limited to, ‘Acts of God’, adverse weather, civil unrest, industrial action or war, the Artist will not be liable for refunding the Booking Fee. A partial refund of other monies paid may be issued in line with clause 8.0.
Furthermore, the Artist will be entitled to terminate this contract without any liability (other than a full refund to the client, not including the Booking Fee), if for any reason(s) the Artist is unable to arrive at the venue and/or is unable to perform, outside the reasonable control of the Artist, including but not limited to the following incidents:
- Fire or theft of equipment / vehicle
- Illness or injury resulting in the Artist being unable or not fit to perform
- Breakdown of vehicle / accident
- Severe / unavoidable travel delays
- Other emergency
- As the contracted supplier, the Artist will only be liable for a sum up to and not exceeding the contracted amount, in the unlikely event of a cancellation.
5.0 VENUE & SETUP
5.1 Permission & Licensing
The Client must ensure that the venue is willing to accommodate the chosen contracted services by the Artist and that the appropriate licenses are in place as required, specific to the contracted services and agreed performance times.
5.2 Setup Time & Access
The Artist will arrive at the venue at the agreed time, to set-up and sound-check the equipment.
It is important that the Artist is given direct access to the venue in which the performance is to be undertaken and that the distance to load the equipment into the venue is as short and direct as possible. Once in the venue, the Artist will require a minimum of one hour with unrestricted access to set up and test the equipment, prior to the agreed start time and also a similar time allowance at the end of the night to pack down.
5.3 Required Space
The Artist utilises high quality audio and lighting equipment relevant to the performance contract being undertaken. For singing performances only, the Artist will require a space not less than 3 meters wide by 2 meters deep for equipment and to perform, with space available to position audio speakers to each side. For full evening performances with DJ and lighting equipment, the Artist will require a space not less than 5 meters wide by 3 meters deep for equipment and to perform, with space available to position audio speakers to each side.
5.4 Power Supply
The Artist will require a minimum of 4 x 13amp wall sockets to ensure an adequate and safe power supply source for the sound and light equipment used during the performance.
5.5 Equipment Setup
Only the Artist or the dedicated sound and lighting technician may operate or move the equipment. The Artist cannot accept responsibility for damage to equipment, or injury to persons caused directly by third party intervention.
5.6 Sound Limiters & Volume
The adjustment of the volume and sound level of any equipment will be as the Client and or the Venue reasonably requires, should the Client and or the Venue request such an adjustment.
The Artist cannot guarantee the quality of the performance should the volume be reduced below the level of a normal reasonably acceptable volume for such a performance.
The Artist cannot be held responsible for non-performance or interrupted performance in circumstances where a sound limiter is set so low that live music performance is either severely hindered or not possible.
5.7 Changing Room
The Client will ensure that arrangements are made at the venue for a suitable changing room facility to be made available for the Artist’s sole, private and secure use.
6.0 PERFORMANCE
The Artist will provide a performance that is reflective of the Artist’s promotional materials and / or audio / video samples and as discussed and agreed in the Performance Contract. The Artist will be polite and courteous with the Client, their guests and all venue staff and adhere to the Client’s reasonable requests. Unless otherwise stated in the contract schedule, the Artist will provide all equipment necessary for the performance. The Artist will ensure that all equipment used is in good working order and carries all necessary insurance and certification. Where reasonably requested to do so by the Client and / or the Venue Staff, the Artist agrees to adjust the volume of the sound equipment as required.
At the time of agreeing to or signing the Performance Contract schedule, the Artist will not be under any contract to a third party which may prevent them from fulfilling the engagement.
Except with the express consent of the Client (or where the wearing of certain attire is deemed to be a necessary part of their act) the Artist will be suitably and tidily dressed during their performance. The Client agrees that if the Artist is threatened, abused verbally or physically by anyone present at any time before, during or after a performance, then the Artist will be entitled not to perform or cease performance immediately, without penalty. All Fees will remain payable by the Client.
The finish time of the performance will not exceed that stated in the Performance Contract under any circumstances. If a late finish exceeding 12:00 midnight is mutually agreed and detailed in the Performance Contract, it is the responsibility of the Client to ensure that the venue has a suitable license in place to allow the performance to continue to the time stated in the Performance Contract.
7.0 LIABILITY
The Client is fully responsible for any damage to equipment used by the Artist, caused as a result of any person and / or guest at your event.
8.0 FORCE MAJEURE
In the event that the Artist is unable to fulfil the contracted obligation due to circumstances beyond their reasonable control (including, but not limited to, “Acts of God”, adverse weather, civil unrest, industrial action or war) the Artist will make reasonable efforts to provide a suitable replacement performer of comparable style and quality. If no alternative is available, the Client will be refunded 25% of monies paid, excluding the Booking Fee.
9.0 PHOTO / VIDEO
The Artist reserves the right to take photographs and/or video recordings during the performance, for promotional purposes, unless the Client expressly requests otherwise in writing at least 7 days before the event.
1.0 DEFINITIONS
All definitions refer to the content of the ‘Performance Contract’ schedule and the following Terms and Conditions document. The agreement is made on the date shown in the ‘Performance Contract’ between the ‘Client’ of the one part and ‘Chris Hapgood’, hereinafter referred to as the ‘Artist’, of the other part.
The Client engages the Artist to provide live entertainment services as outlined in the Performance Contract on the date specified, at the venue specified and at the agreed fee(s) detailed therein.
2.0 GENERAL
These Terms & Conditions may be updated from time to time; however, the version agreed upon at the time of signing the Performance Contract shall remain binding for that engagement.
These Terms & Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
The Client must ensure that they hold adequate public liability insurance and any other insurance policies required in respect of the engagement.
3.0 BOOKINGS
Before attempting to make a booking, the Client should first confirm availability with the Artist and discuss the specific requirements of the engagement.
Once the performance details have been verbally agreed, a formal ‘Performance Contract’ setting out the details and arrangements of the booking will be issued in writing by email.
3.1 Performance Contract
The ‘Performance Contract’ will outline the verbally agreed booking details including date, performance times, location, and agreed fee.
This document must be read thoroughly and accepted by the Client. The terms must be accepted digitally within 7 days of issue. Failure to agree to the terms within this timeframe may result in the date being released and offered to another Client.
3.2 Fees & Payment Terms
For hospitality venue bookings, no booking deposit is required.
Full payment of the agreed performance fee is due no later than 7 days from the date of issue of the invoice, unless otherwise agreed in writing.
Payment must be made by electronic bank transfer using the details provided on the invoice.
Failure to make payment within the stated timeframe may result in the booking being cancelled in accordance with clause 4.0.
3.3 Booking Confirmation
Bookings will only be confirmed once the Performance Contract has been accepted by the Client.
The Client and the Artist agree that written or electronic confirmation of the booking constitutes acceptance of these Terms & Conditions.
3.4 Moving Booking Date
The Client may request one rescheduling of the booking, subject to availability and provided reasonable notice is given.
Any rescheduling request made within 30 days of the contracted performance date will be treated as a cancellation in accordance with clause 4.1.
If the Artist is unavailable on the revised date, the booking will be deemed cancelled by the Client.
4.0 CANCELLATION
4.1 Cancellation by the Client
Cancellation of the contract by the Client must be made in writing.
The applicable cancellation terms are as follows:
Cancellation more than 30 days prior to the performance date: no charge will apply.
Cancellation within 30 days of the performance date: 100% of the contracted fee remains payable.
Any unpaid fees will remain due and payable in accordance with these Terms & Conditions.
4.2 Cancellation by the Artist
In the highly unlikely event that the Artist is unable to fulfil the engagement due to circumstances beyond reasonable control, including but not limited to Acts of God, adverse weather, civil unrest, industrial action, or war, the Artist shall not be liable for any loss other than refunding any fees already paid.
Furthermore, the Artist reserves the right to terminate this contract without liability (other than a refund of monies paid) if the Artist is unable to arrive at the venue or perform due to circumstances outside their reasonable control, including but not limited to:
Illness or injury
Breakdown or accident involving transport
Fire or theft of equipment or vehicle
Severe or unavoidable travel disruption
Other genuine emergency
The Artist’s total liability shall not exceed the contracted performance fee.
5.0 VENUE & SETUP
5.1 Permission & Licensing
The Client is responsible for ensuring that the venue holds all relevant licenses and permissions required for live music performance during the agreed times.
5.2 Setup Time & Access
The Artist will arrive at the venue at the agreed time to set up and sound-check equipment.
The Client must ensure clear, safe, and direct access to the performance area. A minimum of one hour of unrestricted access prior to performance start time is required for setup, with a similar allowance for pack-down following the performance.
5.3 Required Space
The Artist requires adequate space to safely set up and perform.
For acoustic or vocal performances: minimum 3 metres wide x 2 metres deep
For full performances including DJ and lighting equipment: minimum 5 metres wide x 3 metres deep
5.4 Power Supply
The Artist requires a minimum of 4 x 13amp wall sockets to ensure a safe and sufficient power supply.
5.5 Equipment
Only the Artist (or a designated technician) may operate or move performance equipment.
The Artist accepts no responsibility for damage or injury caused by third-party interference with equipment.
5.6 Sound Levels & Limiters
Sound levels will be adjusted as reasonably requested by the Client or venue management.
The Artist cannot guarantee performance quality where sound limiters or volume restrictions prevent normal operation of live performance equipment. The Artist shall not be held responsible for interrupted or curtailed performances due to such limitations.
6.0 PERFORMANCE
The Artist shall provide a professional performance consistent with promotional materials and agreed arrangements.
The Artist will conduct themselves in a polite and professional manner and comply with reasonable venue requests.
If the Artist is subjected to verbal or physical abuse, or unsafe working conditions, the Artist reserves the right to refuse or cease performance immediately without penalty. All fees shall remain payable.
Performance times shall not exceed those stated in the Performance Contract unless otherwise agreed in writing.
7.0 LIABILITY
The Client shall be responsible for any loss or damage to the Artist’s equipment caused by venue staff, patrons, or guests, except where caused by the Artist’s own negligence.
8.0 FORCE MAJEURE
Neither party shall be liable for failure to perform their obligations where such failure is due to events beyond reasonable control, including but not limited to Acts of God, government restrictions, adverse weather, or civil unrest.
In such circumstances, any fees paid will be refunded, and no further liability shall apply.
9.0 PHOTO / VIDEO
The Artist reserves the right to capture photographs and/or video recordings during the performance for promotional purposes, unless the Client expressly objects in writing prior to the engagement.